#1145883
What is properly addressing the customer’s need the first time they call, thereby eliminating the need for the customer to follow up with a second call?
Варианты ответа:
  • First call resolution
  • Contact center
  • Average time to resolution
  • Call center
Тематика: Теория информационных процессов и систем Теория информационных процессов систем Теория массового обслуживания
Курсы в категории: Информационные технологии
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