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According to Human Resources approach the study of organizational behavior is mainly focused on the development of HR. Supposing, you are the head manager of some department and accidentally you hear your subordinates discussing and making fun of one of the customers. Later it turned out that the customer admonished the employee about his conduct. How would it be right to react in order to keep both the customer and the staff?
Варианты ответа:
  • Ignore the situation as if nothing happened.
  • Reprimand the staff member severely.
  • Develop a behavior strategy together with the staff.
  • Censor the behavior of subordinates via e-mail.
Тематика: Организационное поведение Психология управления персоналом Теория организации и организационное поведение
Курсы в категории: Экономика и управление
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