What is an appropriate response when a guest asks about the availability of concierge services at the hotel?
🧠 Тематика вопроса:
Дисциплина охватывает ключевые аспекты организации и управления гостиничным бизнесом, включая стандарты сервиса, операционную деятельность, маркетинговые стратегии и логистику. Студенты изучают принципы работы индустрии гостеприимства, осваивают навыки взаимодействия с клиентами и учатся эффективно решать задачи в условиях высокой конкуренции. Программа направлена на формирование профессиональных компетенций, необходимых для успешной карьеры в сфере гостиничного и туристического менеджмента.
Варианты ответа:
- Our concierge team is available 24/7 to assist with all your needs and requests.
- I'm sorry, we do not offer concierge services at this property.
- Let me check availability and pricing for our concierge assistance during your stay.
- Do any of our rooms come equipped with personal assistants or dedicated staff members?
Ответ будет доступен после оплаты
📚 Похожие вопросы по этой дисциплине
- How can you ask a guest if they require assistance with arranging transportation services such as airport transfers, limousine service, or car rentals during their stay?
- What is an appropriate way to offer a guest information about local language services (e.g., translation support, language classes)?
- How can you ask a guest about their preferred method of payment?
- How can you ask a guest if they require assistance with accessing health and wellness services such as fitness centers, spa treatments, or yoga classes during their stay?
- What is an appropriate response when a guest asks about the availability of medical services (e.g., doctors, pharmacies, hospitals) near the hotel location?