#794256

#794256: The component of perceived justice that refers to the outcomes associated with the service recovery process is referred to as … justice.

The component of perceived justice that refers to the outcomes associated with the service recovery process is referred to as … justice.
Варианты ответа:
  • social
  • procedural
  • interactional
  • distributive

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Тематика: Маркетинг в отраслях и сферах деятельности Основы маркетинга Продуктовые (маркетинговые) стратегии организации
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A service …is a promise that if service delivery fails to meet pre-defined standards, the customer is entitled to compensation. The … process commences at corporate level. Here the organization sets out its overall mission, purpose, and values. A statement that sets out what the organization wishes to achieve in the long term is referred to as: Large organizations create …, which assumes the role of a separate company and create their own strategies and plans in order to achieve their corporate goals and contribution to the overall organization. Which of the following is not part of an organization’s microenvironment?