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  • A product or service that an organization’s customers place a greater value on than similar offering from a competitor is the definition of: #561
  • … costs mean manipulating costs to make customers reluctant to switch to another product #562
  • When a company develops unique differences in its products or services with the intent to influence demand it is called … … #563
  • Entrepreneurs who learn the social etiquette of a different culture #564
  • Which of the following is not an example of data that would be included in a B2C customer profile? #565
  • This is needed when business processes include some form of automation and information technology #566
  • What does ERP stand for? #567
  • What is at the heart of any ERP system? #568
  • In a process-oriented organization, who is directly accountable for poor performance of a process? #569
  • What is the primary difference in an organization before and after an ERP installation? #570
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