Вопросы по дисциплине:
Психология делового общения
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| № | Вопрос | Действия |
|---|---|---|
| 651 | Спортивный менеджер недоволен сроками организации соревнований. Он звонит в транспортную компанию и начинает разговор: "Это совершенно недопустимая задержка. Мы требуем компенсацию с Вашей стороны за такую халатность!" В ответ менеджер логистики транспортной компании говорит: "Я слышу Ваше возмущение. При этом я предлагаю иначе построить обсуждение данной ситуации. Мы ведь с Вами понимаем, что лучше сначала разобраться, какие требования к срокам поставки обозначены были в договоре, а потом вернуться к обсуждению претензий - согласны?" «Ну конечно!» - возмущенно подтверждает менеджер. Какой прием использовал менеджер по логистике? | Открыть |
| 652 | Read the case study and select the correct answer (there is only one correct answer): Your friend is getting ready for an important job interview and comes to you for recommendations. He is typically shy and closed-off but very experienced and could definitely bring value to the company he’s applying for. What would you recommend, how should he prepare for the interview? | Открыть |
| 653 | Read the case study and select the correct answer (there is only one correct answer): The first benefit of … communication relates to retention. When a reader takes in information in a … format, there is a greater likelihood that they will create a long-term memory associated with it. The second benefit of strong … communication is that it supports reading comprehension and memory at the time the material is being consumed. Question: What type of communication is meant here? | Открыть |
| 654 | Read the case study and select the correct answer (there is only one correct answer): In some cultures, what counts most is self-realization. Initiating alone, sweating alone, achieving alone — not necessarily collective efforts — are what win applause. In other cultures, group goals take precedence over individuals’ goals. Rather than giving priority to “me,” the “us” identity predominates. Of paramount importance is pursuing the common goals, beliefs, and values of the group as a whole. Question: Manifestation of which culture dimension is described here? | Открыть |
| 655 | Read the case study and select the correct answer (there is only one correct answer): You are leading tough negotiations with your foreign colleagues. You feel that you’re losing ground and tensions start to rise. Everyone wants to finish and go home as soon as possible but you still haven’t come to any conclusion. Sometimes it feels as if you’re speaking a completely different language even though you’re all fluent in English. Question: Is there anything else you can do in this situation? | Открыть |
| 656 | Read the case study and select the correct answer (there is only one correct answer): … discourse is generally associated with business and the workplace. It includes more specialized terminology, with vocabulary specific to the topic at hand. … discourse requires a somewhat more elevated style of speech, focusing on professionalism and respect in a work environment. Question: What type of discourse is meant here? | Открыть |
| 657 | Read the case study and select the correct answer (there is only one correct answer): You have written an essay for one of your courses, but your professor has returned it to you with a note that it is not “university-level” and that you need to work on your structure. Question: What do you need to change in your essay? | Открыть |
| 658 | Read the case study and select the correct answer (there is only one correct answer): One of your colleagues is presenting a new strategy, outlining the steps he’s carried out on his way to develop it: goal setting, strategy formation, project planning. Something is missing from his steps. What is it? | Открыть |
| 659 | Read the case study and select the correct answer (there is only one correct answer): For the past few months you’ve been working on implementing a new strategy across several departments. For the first couple of weeks, everything was fine and the team work was great – everyone knew what they were doing, all the goals and responsibilities were clear. But now it seems that all the deadlines are going to be missed. You’re trying to figure out what went wrong and fix it. What step of strategy implementation did you miss? | Открыть |
| 660 | Переговоры – это … | Открыть |