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  • What is the term for power derived from status or position in an organisation? #101
  • When a manager monitors the work performance of workers in his department to determine if the quality of their work is 'up to standard', this manager is engaging in which function? #102
  • What do you call the understanding of a dominant culture before choosing a suitable control system? #103
  • What is the first step in a control process? #104
  • What is the weakest form of control? #105
  • Improving quality through small, incremental improvements is a characteristic of what type of quality management system? #106
  • Where was Total Quality Management first developed? #107
  • Which of the following are key components of a Total Quality Management system? #108
  • What is premise control based on? #109
  • What is the term for the monitoring of events both internal and external to the organisation that affects strategy? #110
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