#794254
A firm’s reaction to a customer complaint that results in customer satisfaction and goodwill is called a:
Варианты ответа:
  • service recovery paradox
  • service recovery
  • critical incident
  • moment of truth
Тематика: Маркетинг в отраслях и сферах деятельности Основы маркетинга Продуктовые (маркетинговые) стратегии организации
Курсы в категории: Маркетинг и реклама
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