Вопросы по дисциплине:
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| № | Вопрос | Действия |
|---|---|---|
| 131 | What does the term «company culture» mean? | Открыть |
| 132 | How can you train new employees on company culture? | Открыть |
| 133 | Training improves business performance and staff productivity | Открыть |
| 134 | What does «feedback» include? | Открыть |
| 135 | Which of the following is not a step when giving constructive negative feedback? | Открыть |
| 136 | Why would additional training be needed for some employees? | Открыть |
| 137 | Which of the following is true about having to train or retrain an employee? | Открыть |
| 138 | When providing re-training or additional training, it is important that your employee knows … | Открыть |
| 139 | Case study. Kelly hired a new employee named Jennifer. She has a great attitude, and always seems to give 100% of her effort to the tasks assigned to her. She has recently finished training, and Kelly has been monitoring her progress. While she is excelling at the majority of her tasks, it seems like she is having some problems with one. Kelly decides that Jennifer needs to be retrained on that job function. Kelly calls Jennifer’s telephone extension and tells her to go see the trainer immediately. Jennifer is confused, embarrassed, and worried. She doesn’t know why she has to go see the trainer, or what she has done wrong. When she gets to the trainer’s office she is told that she is being retrained because she is not preforming one of her tasks correctly. Because this is the first time Jennifer has been notified of any issue, she is completely thrown off guard. Jennifer completes the training as she was ordered to. She returns to her job, and completes the tasks as instructed. She is no longer engaged in her job, and has resentment toward her boss. Kelly cannot understand the change in Jennifer’s behavior. Jennifer use to be eager, but she now seems like she doesn’t want to be there. In the case study, why was Jennifer confused? | Открыть |
| 140 | Their total annual turnover of £51 billion represented around 8 per cent of the annual gross domestic product of the UK, and not only the results of regulation but the processes used to regulate had prompted unprecedented concern. | Открыть |