What is an appropriate way to offer a guest information about accessibility services (e.g., wheelchair access ramps, Braille signage) at the hotel location?
🧠 Тематика вопроса:
Дисциплина охватывает ключевые аспекты организации и управления гостиничным бизнесом, включая стандарты сервиса, операционную деятельность, маркетинговые стратегии и логистику. Студенты изучают принципы работы индустрии гостеприимства, осваивают навыки взаимодействия с клиентами и учатся эффективно решать задачи в условиях высокой конкуренции. Программа направлена на формирование профессиональных компетенций, необходимых для успешной карьеры в сфере гостиничного и туристического менеджмента.
Варианты ответа:
- Can I provide recommendations for accessible facilities such as ramps, elevators, handrails in town?
- Would you like information on our accessibility features such as wheelchair-accessible rooms and Braille signage available locally?
- Do any of our rooms come equipped with accessibility aids such as shower chairs, grab bars available on-site?
- Is there anything else we can assist with regarding accessibility needs during your stay?
Ответ будет доступен после оплаты
📚 Похожие вопросы по этой дисциплине
- How can you ask a guest if they require assistance with special requests such as celebration arrangements (e.g., birthdays), surprise gifts (e.g., flowers), romantic packages (e.g., honeymoon)?
- What is an appropriate response when a guest asks about personalized services (e.g., custom tours), bespoke experiences (e.g., private events), VIP treatment (e.g., exclusive access)?
- What is the correct response when a guest asks for a late check-out?
- Which of the following is NOT a common element to include in a reservation confirmation email?
- How can you inquire about a guest's breakfast preferences?