Read the sample letter below and answer the question. There's only one correct answer. Letter: Dear Company ABC, Subject: Request for Compensation We write to address service issues encountered during our recent shipment booked with your company. 1. Delayed Delivery: The shipment arrived 8 days late, resulting in missed deadlines and financial losses. 2. Damaged Goods: Several items were damaged upon arrival, totaling $10,000 in losses. 3. Missing Items: 3 items listed in the bill of lading were not included in the shipment, causing inventory shortages. Attached are relevant documents detailing the losses incurred. We request compensation totaling $25,000 for the above issues. We trust you will promptly address this matter to maintain our positive business relationship. Thank you for your attention. Sincerely, John Goodman Question: This letter is an example of what kind of business letter?
🧠 Тематика вопроса:
Курс направлен на формирование навыков грамотного взаимодействия с клиентами, включая техники активного слушания, управления эмоциями и разрешения конфликтных ситуаций. Студенты освоят методы выявления потребностей, построения доверительных отношений и повышения лояльности. Особое внимание уделяется развитию эмпатии, стрессоустойчивости и адаптивности в работе с разными типами клиентов. Практические задания помогут отработать стратегии персонализированного обслуживания, что необходимо для достижения высокого уровня удовлетворённости и долгосрочного сотрудничества.
Варианты ответа:
- claim
- complaint
- negotiations
Ответ будет доступен после оплаты
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