Вопросы по дисциплине:
Теория информационных процессов систем
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| № | Вопрос | Действия |
|---|---|---|
| 351 | What automates each phase of the sales process, helping individual sales representatives coordinate and organize all their accounts? | Открыть |
| 352 | Which of the following is a common customer service CRM metric? | Открыть |
| 353 | What is properly addressing the customer’s need the first time they call, thereby eliminating the need for the customer to follow up with a second call? | Открыть |
| 354 | What is a part of operational CRM that automates service requests, complaints, product returns, and information requests? | Открыть |
| 355 | What guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis? | Открыть |
| 356 | What integrates data from multiple sources and provides a unified view of all data? | Открыть |
| 357 | What provides enterprisewide support and data access for a firm’s operations and business processes? | Открыть |
| 358 | Which of the following is not one of the three most common core ERP components focusing on internal operations? | Открыть |
| 359 | What is at the heart of any ERP system? | Открыть |
| 360 | Which of the following is not a common tool used in industry to analyze and develop competitive advantages? | Открыть |