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Все вопросы
- The customer CRM strategy does not include: #71
- The advantages of customer retention for an organizations are: #72
- Which of the following represents the most directly important reason why firms monitor their demographic environment? #73
- It has been claimed that the three major outcomes from the development of relationship trust are satisfaction, …, and continuity. #74
- The relationship marketing ladder of loyalty does not include: #75
- This is a true form of loyalty and is driven by personal identification with real or perceived values and benefits. This is referred to as: #76
- A firm’s reaction to a customer complaint that results in customer satisfaction and goodwill is called a: #77
- The perceived justice consists of three components: #78
- The component of perceived justice that refers to the outcomes associated with the service recovery process is referred to as … justice. #79
- A service …is a promise that if service delivery fails to meet pre-defined standards, the customer is entitled to compensation. #80