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Все вопросы
- What automates each phase of the sales process, helping individual sales representatives coordinate and organize all their accounts? #351
- Which of the following is a common customer service CRM metric? #352
- What is properly addressing the customer’s need the first time they call, thereby eliminating the need for the customer to follow up with a second call? #353
- What is a part of operational CRM that automates service requests, complaints, product returns, and information requests? #354
- What guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis? #355
- What integrates data from multiple sources and provides a unified view of all data? #356
- What provides enterprisewide support and data access for a firm’s operations and business processes? #357
- Which of the following is not one of the three most common core ERP components focusing on internal operations? #358
- What is at the heart of any ERP system? #359
- Which of the following is not a common tool used in industry to analyze and develop competitive advantages? #360