📚
Все вопросы
- Building mutually satisfying long-term relationships with key constituents in order to earn and retain their business is the aim of: #281
- The customer CRM strategy does not include: #282
- The advantages of customer retention for an organizations are: #283
- Which of the following represents the most directly important reason why firms monitor their demographic environment? #284
- It has been claimed that the three major outcomes from the development of relationship trust are satisfaction, …, and continuity. #285
- The relationship marketing ladder of loyalty does not include: #286
- This is a true form of loyalty and is driven by personal identification with real or perceived values and benefits. This is referred to as: #287
- A firm’s reaction to a customer complaint that results in customer satisfaction and goodwill is called a: #288
- The perceived justice consists of three components: #289
- The component of perceived justice that refers to the outcomes associated with the service recovery process is referred to as … justice. #290