Read the dialogue and answer the question. There's only one correct answer. Dialogue: Lisa: "And for the tradeables, we've agreed on a two-year contract instead of one, which should give us stability and better terms overall." John: "Correct. In return, we'll feature your company in our marketing materials and campaigns. We also agreed to be flexible on the return policy, extending it to 45 days." Lisa: "That covers everything we discussed. This new contract addresses all our key concerns and should be beneficial for both parties. Thank you for being so cooperative, John." John: "Thank you, Lisa. We're looking forward to a successful partnership." Question: What stage of negotiations is this dialogue from?
🧠 Тематика вопроса:
Курс направлен на формирование навыков грамотного взаимодействия с клиентами, включая техники активного слушания, управления эмоциями и разрешения конфликтных ситуаций. Студенты освоят методы выявления потребностей, построения доверительных отношений и повышения лояльности. Особое внимание уделяется развитию эмпатии, стрессоустойчивости и адаптивности в работе с разными типами клиентов. Практические задания помогут отработать стратегии персонализированного обслуживания, что необходимо для достижения высокого уровня удовлетворённости и долгосрочного сотрудничества.
Варианты ответа:
- Discussion
- Agreement
- Clarification of goals
Ответ будет доступен после оплаты
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