Вопросы по дисциплине:
Клиентоориентированность
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| № | Вопрос | Действия |
|---|---|---|
| 1821 | Read the sample letter below and answer the question. There's only one correct answer. Letter: Dear Company ABC, Subject: Request for Compensation We write to address service issues encountered during our recent shipment booked with your company. 1. Delayed Delivery: The shipment arrived 8 days late, resulting in missed deadlines and financial losses. 2. Damaged Goods: Several items were damaged upon arrival, totaling $10,000 in losses. 3. Missing Items: 3 items listed in the bill of lading were not included in the shipment, causing inventory shortages. Attached are relevant documents detailing the losses incurred. We request compensation totaling $25,000 for the above issues. We trust you will promptly address this matter to maintain our positive business relationship. Thank you for your attention. Sincerely, John Goodman Question: This letter is an example of what kind of business letter? | Открыть |
| 1822 | Read the sample letter below and answer the question. There's only one correct answer. Letter: Dear Company ABC, Subject: Concern Regarding Recent Shipment I hope this letter finds you well. I am writing to bring to your attention an issue we encountered with a recent shipment handled by your company on March, 26. Unfortunately, upon receiving the shipment, we discovered several discrepancies that have caused disruption to our operations. These include inaccuracies in the inventory count, as well as damages to some of the goods received. As a valued partner, we trust that you will look into this matter promptly and take appropriate measures to prevent such occurrences in the future. We appreciate your attention to this concern and look forward to resolving it amicably. Thank you for your cooperation. Sincerely, Logistics Manager Question: What is missing from this complaint letter? | Открыть |
| 1823 | Read the text and answer the question. Text: Here's some data about a warehouse. You need to calculate its capacity. Warehouse dimensions: 200 ft x 400 ft Space that cannot be used to store inventory (office, bathroom, loading docks, staff break rooms, etc.): 15,000 sq. ft Usable height (clearance height, considering space for overhead fixtures, lights, etc.): 25 ft Question: What is the capacity of this warehouse? | Открыть |
| 1824 | Read the sample letter and answer the question. John Doe Operations Manager ABC Solutions 789 Industrial Drive Chicago, IL 60601 Subject: Request for Detailed Information on Warehouse Management Systems Dear Mr. Doe, I am writing to request detailed information regarding your warehouse management systems. XYZ Logistics is currently evaluating new systems to enhance our inventory tracking capabilities, and we believe ABC Solutions can provide valuable insights. Specifically, we are interested in the following information: System features and capabilities Implementation process and timeline Cost and support services We would appreciate receiving this information by June 15, 2024, as it is crucial for our decision-making process. Thank you for your attention to this matter. Please contact me at (555) 123-4567 or info@xyzlogistics.com if you need further details. We look forward to your prompt response. Sincerely, Jane Smith Logistics Manager Question: What is missing from this information letter? | Открыть |
| 1825 | Read the text and answer the question. Text: There's a small amount of weight added to the product but it is predicted that it will not affect any of its handling within the supply chain. Question: Do you need to change the existing barcode of the product? | Открыть |
| 1826 | Read the sample letter and answer the question. Sample letter: XYZ Logistics 123 Warehouse Lane Springfield, IL 62701 info@xyzlogistics.com (555) 123-4567 May 30, 2024 John Doe Operations Manager ABC Solutions 789 Industrial Drive Chicago, IL 60601 Subject: Inquiry About Logistic Services John, I need some information about the logistic services you offer. We're looking for new partners to fix our supply chain, and I guess ABC Solutions might work. Specifically, I need details on: | Открыть |
| 1827 | Что такое клиентский сервис? | Открыть |
| 1828 | Что включает в себя метод "оценка 360 градусов"? | Открыть |
| 1829 | Какой пример компании из сферы общепита использует тайные покупки и анализ отзывов клиентов для аудита качества обслуживания? | Открыть |
| 1830 | Какой первый шаг необходимо предпринять для улучшения сервиса по результатам аудита? | Открыть |